Terms & Conditions
- Goods once delivered will not be returned.
- Online sales and delivery subject to availability.
- The company reserves the right to cancel an order at any given time.
- When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and does not constitute acceptance of your order.
- Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If you cancel and you have already paid for the goods, you will receive a full refund.
- Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team on 0800 722 444 or 0800 221 222.
- Personal Information provided by a customer for the purpose of creating an account and processing an order shall be treated confidentially but may be used by Mika for marketing activities such as sending promotional emails, sms and creating personalised experiences on the website for our customers.
- All information contained on this website including logos, visuals and product information remains the property of MIKA Appliances and cannot be used without prior approval.
- All prices quoted on this website are in Kenya Shillings and include all taxes (unless stated otherwise) but DO NOT include transport charges where applicable.
- The company offers guarantees on manufacturing defects per product but does not take responsibility for any damage, loss, injury or expense caused by inappropriate use of it.
- All product warranties must be registered online with an appropriate proof of purchase uploaded in order to qualify for free after sales service within the warranty period.
- An after sales service will be chargeable if an item is damaged due to customer negligence.
MIKA Appliances reserves the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this Website.