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Mika Appliances

About Us

Mika Appliances is global brand that has transitioned to become one of Kenya’s leading brand in Home Appliances. The company inspired by the latest innovation in home appliances, commenced in 2011, to bring exciting and innovative home appliances of a high quality and yet affordable for all.

Product R&D

bring innovative products that are durable and aesthetically pleasing to place in modern homes and offices.

Customer Centricity

ensure every experience with our appliances, customer service team & after-sales team will lead to a happy customer for a lifetime.

Affordability

Home appliances are becoming a daily necessity for families and offices today yet are too expensive for families. Our commitment is to improve customer lifestyle and bring a wonderful life to our customers by ensuring every East African does not over-pay for a lifetime luxury product. Our focus on product R&D enables us to deliver luxury and quality home appliances at an affordable price.

Lifetime Service at your Doorstep

through our excellent team of customer service reps, technicians, after sale service centres and Mika showrooms country-wide, we deliver a promise to stick with our customers throughout the product lifecycle of their appliance.

Vision Statement

Our Vision is to be the leading and most preferred Home Appliances brand driven by our commitment to continuously innovate and inspire lives globally.

Mission Statement

“It’s a wonderful world”

a. We at Mika want to bring happiness to every customer who walks through our showroom doors or purchases online or through supermarkets.

b. High product quality and impeccable customer service quality is our top priority. Our goal is to transform customer lifestyles today by bringing the latest technologies to them to make their busy lives easier at home. Our aim is for a customer to never leave the Mika Ecosystem once they enter it as a result of their experience.

Quality Policy

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives” ¬ – William A. Foster.

At MIKA Appliances, we make the personal commitment to first understand our customers’ needs and strive to exceed them on Time; Every Time.

Brand Philosophy

“Design is just not what it looks like and feels like, Design is how it works. “– Steve Jobs

At MIKA Appliances, we strive to offer an exclusive range of home appliances focusing on design LED innovation. Our product portfolio is constantly evolving to meet the changing lifestyle needs of consumers.

GO Green: we have fully embraced the ‘Go Green’ spirit. The growth of our business must not come at the expense of future generations. Hence, we are committed to minimizing our carbon footprint.

Environmental Policy

“Sustainability is about ecology, economy and equity” ¬ – Ralph Bicknese

Our corporate social responsibility has become an integral part of what we do: in our challenges, achievements and vision for the future. We recognize the impact we as a cooperation have had on the environment and in the communities we serve.

Our Core Values

Excellence, innovation, Integrity, accountability, team work, responsible.

Our core values are fundamental to our success; they are the guiding principles that dictate our behaviour and actions.

Passion for Excellence: We are what we continuously do. Therefore, we strive for excellence.

Quality values: We aspire to deliver the best possible quality. Not only with products, but with great services.

Customer focus: To maintain high level of customer satisfaction, we deliver unparalleled value of innovative products and service solutions. We Serve. We respond. We care.

Integrity: We take the high road by practising the highest ethical standards and by honouring our commitments. We take personal responsibility for our actions and our treatment with everyone is just and respectful.

Employees: We value the skills, strengths and perspectives of our diverse team. We foster a participatory workplace that enables people to get involved in making decisions that advance our common business objectives while encouraging individual growth.

Innovation: We nurture and support creativity and the development of new ideas, products and processes.

Society: We believe in participating responsibly in the society. We are committed to understanding and respecting all laws, values and cultures

Accountability: We are accountable individually and in teams for our behaviors, actions and results.

Value Added Services

We at MIKA believe in “Customer is King”, and hence all the demands of the king have to be fulfilled.

With this belief etched in the minds of our MIKA team, we have included various value added services which makes the MIKA buying experience for our customers MAGICAL.

Our services include:

  • Free delivery within Nairobi and Mombasa.
  • Free installation (subject to specific products)
  • Passionate MIKA sales team to assist you, our customer, throughout your buying process.
  • Tactful and easy-to- understand product demonstrations conducted by our sales team to enhance MIKA product understanding and make them more relatable and user friendly to the customers.
  • Impeccable MIKA after-Sales team dedicated to serve our customers, available from 8.00am to 5.00pm during week days and from 8.00am to 1.00pm on Saturdays.
  • Any queries regarding issues arising after the purchase of MIKA products, such as installation, assembling, or operating the product will be handled within a quick response time, as we don’t like keeping our customers waiting, and believe time is money.
  • Complete availability of spares parts of all the products.
  • Dedicated MIKA Customer Care team to look after the needs, queries, issues, FAQ’s of our esteemed customers and the public at large. MIKA is here for you!
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